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View F.A.Q for category | | | Category:Template | | Question: How do I make a Template in iFanz? | Answer: Please call us to create a custom template for your account.
310 301 8166 xtn 221 |
| | | Category:Email Etiquette | | Question: How to Avoid Emails Going to Junk Folder | Answer:
Don't miss a single email!
Due to the growing problem of unsolicited and unwanted
commercial emails, many web mail services (i.e. Yahoo, Hotmail,
etc.) and email applications (i.e. Outlook, Mozilla Thunderbird,
etc.) have taken measures to automatically filter bulk emails.
Unfortunately, these filters end up blocking many newsletters
and legitimate emails in addition to spam. Our emails are not
immune, and so these filters may incorrectly block our mailings,
preventing them from ever reaching your inbox.
We recommend that you take the simple steps outlined below.
Whitelist Instructions
A whitelist is a list of email addresses that you want to receive
email from. By adding an address to your whitelist, you are
telling the email system not to filter email from that address.
Follow the instructions below to add us to your whitelist, to
ensure that you receive our mailings after you subscribe.
• AOL
• Comcast
• Cox
• EarthLink
• Gmail
• Hotmail and MSN
• Outlook
• SBC Global
• Verizon
• Yahoo!
• Mac OS X Mail
AOL
1. Login to http://mail.aol.com/
2. Click on Contacts on the left-side navigation menu.
3. Click on New on the top navigation bar, then New
Contact.
4. For E-mail, enter an ifanz email addresses, such as
info@YOURACCOUNTNAME.ifanz.net
5. Click Save at top.
For more help, see the AOL help site.
Comcast
1. Login to http://www.comcast.net/qry/goto?app=mail
2. Click on Address Book link in the left-side menu.
3. Click Add Contact at the top of your Address Book.
4. For E-mail, enter an ifanz email addresses, such as
info@YOURACCOUNTNAME.ifanz.net
5. Click Add.
For more help, see the Comcast help site.
Cox
1. Login to http://webmail.cox.net/
2. Go to the WebMail Inbox window.
3. Click Addresses.
4. Under Addresses: All, click New Contact.
5. For Display Name , enter Findrfp Notification.
6. For E-mail, enter an ifanz email addresses, such as
info@YOURACCOUNTNAME.ifanz.net
7. Click OK.
For more help, see the Cox.net help site.
Earthlink
1. Login to http://webmail.earthlink.net/
2. Click on the Address Book link
3. Click the Add button.
4. For E-mail, enter an ifanz email addresses, such as
info@YOURACCOUNTNAME.ifanz.net
5. Click the Save button at the bottom of your screen
For more help, see the EarthLink help site.
Gmail
1. Login to http://www.gmail.com/
2. Click Contacts along the left side of any Gmail page.
3. Click the icon with a plus sign and a person on the
upper left side of the screen.
4. For E-mail, enter an ifanz email addresses, such as
info@YOURACCOUNTNAME.ifanz.net
5. Click Save.
For more help, see the Gmail help site.
Hotmail and MSN
1. Login to http://login.live.com/
2. Open an email from
info@YOURACCOUNTNAME.ifanz.net.
3. Click "Mark as safe" under the From line of the email.
4. Look for verification that you have added me to your
safe sender list at the top of your screen.
For more help, see the Hotmail/MSN help site.
Outlook
1. Go to your Contacts tab, located on the left side of your
screen.
2. Click on New in the upper-left hand corner.
3. For E-mail, enter an ifanz email addresses, such as
info@YOURACCOUNTNAME.ifanz.net
4. Click Save in the upper left of your window.
For more help, see the Outlook help site.
SBC Global
1. Login to https://webauth.att.net/auth/webmail/login
2. Go to the SBC Global Mail page and click the Options
link.
3. In the Management section, click the Filters link.
4. Click the Add button.
5. In the top row, labeled "From header:" make sure
"Contains" is selected in the pull-down menu.
6. For E-mail, enter an ifanz email addresses, such as
info@YOURACCOUNTNAME.ifanz.net
7. At the bottom, where it says "Move the Message To:"
select "Inbox" from the pull-down menu
8. Click the "Add Filter" button to save.
For more help, see the SBC Global help site.
Verizon
1. Go to your account and click on the Address Book link
in the left column.
2. Select Create Contact.
3. The Add Address Book Entry screen appears. For E-
mail, enter an ifanz email addresses, such as
info@YOURACCOUNTNAME.ifanz.net (you might need to create
individually)
4. In the Nickname field, type Findrfp Notification.
5. Select Save.
For more help, see the Verizon help site.
Yahoo!
1. Login to http://mail.yahoo.com/
2. Open the email from
info@YOURACCOUNTNAME.ifanz.net.
3. Click the "add to address book" icon to the right of the
sender's name. This icon looks like a green plus sign and has the
word "Add" next to it.
4. Verify the sender's contact details.
5. Click Save on the Add Contact box that pops up.
For more help, see the Yahoo help site.
Mac OS X Mail
1.
Select Mail | Preferences... from the menu in Mac OS X
Mail.
2. Go to the Rules category.
3. Click Add Rule.
4. Type a Description:, such as "Whitelist: ifanz.net".
5. Make sure the criteria read: If any of the following
conditions are met: From Ends with.
6. Enter the domain name you want to whitelist after Ends
with.
7. You can add a '@' sign before to make the filter more
specific. To whitelist all mail from the "ifanz.net" domain type
"@ifanz.net".
Even more instructions!
For extremely detailed instructions on adding safe senders to
your email service or program, visit Twelve Horses at
http://web.twelvehorses.com. Twelve Horses has developed an
incredibly detailed set of instructions for adding safe senders to
many common email services or programs.
|
| | | Category:Email Etiquette | | Question: How to Avoid Emails Going to Junk Folder | Answer:
Don't miss a single email!
Due to the growing problem of unsolicited and unwanted
commercial emails, many web mail services (i.e. Yahoo, Hotmail,
etc.) and email applications (i.e. Outlook, Mozilla Thunderbird,
etc.) have taken measures to automatically filter bulk emails.
Unfortunately, these filters end up blocking many newsletters
and legitimate emails in addition to spam. Our emails are not
immune, and so these filters may incorrectly block our mailings,
preventing them from ever reaching your inbox.
We recommend that you take the simple steps outlined below.
Whitelist Instructions
A whitelist is a list of email addresses that you want to receive
email from. By adding an address to your whitelist, you are
telling the email system not to filter email from that address.
Follow the instructions below to add us to your whitelist, to
ensure that you receive our mailings after you subscribe.
• AOL
• Comcast
• Cox
• EarthLink
• Gmail
• Hotmail and MSN
• Outlook
• SBC Global
• Verizon
• Yahoo!
• Mac OS X Mail
AOL
1. Login to http://mail.aol.com/
2. Click on Contacts on the left-side navigation menu.
3. Click on New on the top navigation bar, then New
Contact.
4. For E-mail, enter an ifanz email addresses, such as
info@YOURACCOUNTNAME.ifanz.net
5. Click Save at top.
For more help, see the AOL help site.
Comcast
1. Login to http://www.comcast.net/qry/goto?app=mail
2. Click on Address Book link in the left-side menu.
3. Click Add Contact at the top of your Address Book.
4. For E-mail, enter an ifanz email addresses, such as
info@YOURACCOUNTNAME.ifanz.net
5. Click Add.
For more help, see the Comcast help site.
Cox
1. Login to http://webmail.cox.net/
2. Go to the WebMail Inbox window.
3. Click Addresses.
4. Under Addresses: All, click New Contact.
5. For Display Name , enter Findrfp Notification.
6. For E-mail, enter an ifanz email addresses, such as
info@YOURACCOUNTNAME.ifanz.net
7. Click OK.
For more help, see the Cox.net help site.
Earthlink
1. Login to http://webmail.earthlink.net/
2. Click on the Address Book link
3. Click the Add button.
4. For E-mail, enter an ifanz email addresses, such as
info@YOURACCOUNTNAME.ifanz.net
5. Click the Save button at the bottom of your screen
For more help, see the EarthLink help site.
Gmail
1. Login to http://www.gmail.com/
2. Click Contacts along the left side of any Gmail page.
3. Click the icon with a plus sign and a person on the
upper left side of the screen.
4. For E-mail, enter an ifanz email addresses, such as
info@YOURACCOUNTNAME.ifanz.net
5. Click Save.
For more help, see the Gmail help site.
Hotmail and MSN
1. Login to http://login.live.com/
2. Open an email from
info@YOURACCOUNTNAME.ifanz.net.
3. Click "Mark as safe" under the From line of the email.
4. Look for verification that you have added me to your
safe sender list at the top of your screen.
For more help, see the Hotmail/MSN help site.
Outlook
1. Go to your Contacts tab, located on the left side of your
screen.
2. Click on New in the upper-left hand corner.
3. For E-mail, enter an ifanz email addresses, such as
info@YOURACCOUNTNAME.ifanz.net
4. Click Save in the upper left of your window.
For more help, see the Outlook help site.
SBC Global
1. Login to https://webauth.att.net/auth/webmail/login
2. Go to the SBC Global Mail page and click the Options
link.
3. In the Management section, click the Filters link.
4. Click the Add button.
5. In the top row, labeled "From header:" make sure
"Contains" is selected in the pull-down menu.
6. For E-mail, enter an ifanz email addresses, such as
info@YOURACCOUNTNAME.ifanz.net
7. At the bottom, where it says "Move the Message To:"
select "Inbox" from the pull-down menu
8. Click the "Add Filter" button to save.
For more help, see the SBC Global help site.
Verizon
1. Go to your account and click on the Address Book link
in the left column.
2. Select Create Contact.
3. The Add Address Book Entry screen appears. For E-
mail, enter an ifanz email addresses, such as
info@YOURACCOUNTNAME.ifanz.net (you might need to create
individually)
4. In the Nickname field, type Findrfp Notification.
5. Select Save.
For more help, see the Verizon help site.
Yahoo!
1. Login to http://mail.yahoo.com/
2. Open the email from
info@YOURACCOUNTNAME.ifanz.net.
3. Click the "add to address book" icon to the right of the
sender's name. This icon looks like a green plus sign and has the
word "Add" next to it.
4. Verify the sender's contact details.
5. Click Save on the Add Contact box that pops up.
For more help, see the Yahoo help site.
Mac OS X Mail
1.
Select Mail | Preferences... from the menu in Mac OS X
Mail.
2. Go to the Rules category.
3. Click Add Rule.
4. Type a Description:, such as "Whitelist: ifanz.net".
5. Make sure the criteria read: If any of the following
conditions are met: From Ends with.
6. Enter the domain name you want to whitelist after Ends
with.
7. You can add a '@' sign before to make the filter more
specific. To whitelist all mail from the "ifanz.net" domain type
"@ifanz.net".
Even more instructions!
For extremely detailed instructions on adding safe senders to
your email service or program, visit Twelve Horses at
http://web.twelvehorses.com. Twelve Horses has developed an
incredibly detailed set of instructions for adding safe senders to
many common email services or programs.
|
| | | Category:Browser Help | | Question: Which browsers does iFanz support? | Answer: iFanz.com currently supports rich media email creation Internet Explorer 8, Firefox 3.6.8, Opera 10.62, and Flock 2.6.1. and Google Chrome 6.0.472.63
Firefox has reported a bug in 3.6.10 therefore we currently recommend the older version.
All browser downloads are free at these links:
Chrome
Opera
Flock
Firefox 3.6.8
IE for PC only |
| | | Category:Blast Help | | Question: The editor is not saving my changes. | Answer: We recently upgraded iFanz editor to be able to embed YouTube, swf and more. Therefore, you must create new messages and NOT copy sent mail into drafts and use old blasts with new content.
The new editor will not recognize OLD emails created previously so please start fresh by going to
Mail to my list
Create new message
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| | | Category:Browser Help | | Question: I already have FF 3.6.10 - how do I uninstall it? | Answer: You can remove Firefox 3.6 through the Control Panel in the Start Menu on Windows, by removing the Firefox application on OS X, or by removing the Firefox folder on Linux.
By default, removing Firefox 3.6 won’t remove your bookmarks, web browsing history, extensions or other add-ons. This data is stored in your profile folder, which can be found by going to the Help menu and selecting Troubleshooting Information.... The button next to the Profile Directory line in Application Basics will open your profile directory in your system's file explorer.
Please note that if you keep your profile, any version of Firefox that you install after removing Firefox 3.6 will continue to use the bookmarks, web browsing history, add-ons, and other data from this profile folder.
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| | | Category:Blast Help | | Question: Why doesn't Firefox 3.6.10 save my changes? | Answer: Firefox has reported a bug with 3.6.10 and 4.x is still in beta. Therefore we recommend 3.6.8.
You can download it here. |
| | | Category:Browser Help | | Question: Why doesn't Firefox 3.6.10 save my changes? | Answer: Firefox has reported a bug with 3.6.10 and 4.x is still in beta. Therefore we recommend 3.6.8.
You can download it here. |
| | | Category:General Help Topics | | Question: How do I embed a video in my emails? | Answer: First, post the video online to somewhere like YouTube, Vimeo, UStream or similar.
Then copy and paste the http:// address (URL) of the video.
Open you email blast in iFanz. Click on the icon in the top toolbar that looks like a film strip (Media). Paste the link of the video into the field which pops up in the window.
From the pull down menu, select "Flash".
Don't try to upload the actual video, just pull the link from the video host site into your email by doing the above. |
| | | Category:Blast Help | | Question: How do I embed a video in my emails? | Answer: First, post the video online to somewhere like YouTube, Viemo, UStream or similar.
Then copy and paste the http:// address (URL) of the video.
Open you email blast in iFanz. Click on the icon in the top toolbar that looks like a film strip (Media). Paste the link of the video into the field which pops up in the window.
From the pull down menu, select "Flash".
Don't try to upload the actual video, just pull the link from the video host site into your email by doing the above. |
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